Terms & Conditions


Prices do not include import tax, or other fees the purchasers may need to burden when receiving our products in their own country.


Payments can be made with credit cards, and will be processed as a customer confirms purchase.

<Return Policy>

For sales outside Japan, we do not offer refund.
Each shipment will be insured. If the product is damaged upon delivery, please contact Katsuragama immediately.


Ceramics are very delicate products. To ensure safe packaging for delivery, it will take maximum of 7 days before a product is shipped.


2 Shigitani, Katagihara
Nishikyo-ku, Kyoto Japan
+813 3456 8855