Terms & Conditions

<Price>

Prices do not include import tax, or other fees the purchasers may need to burden when receiving our products in their own country.

<Payment>

Payments can be made with credit cards, and will be processed as a customer confirms purchase.

<Return Policy>

For sales outside Japan, we do not offer refund.
Each shipment will be insured. If the product is damaged upon delivery, please contact Katsuragama immediately.

<Delivery>

Ceramics are very delicate products. To ensure safe packaging for delivery, it will take maximum of 7 days before a product is shipped.

<Contact>

Katsuragama
2 Shigitani, Katagihara
Nishikyo-ku, Kyoto Japan
+813 3456 8855